Skip to main contentManaging Users
User management happens primarily in Keycloak. Reclamia reads user data from Keycloak and syncs it automatically.
Adding New Users
Via Keycloak Admin Console:
- Go to
https://api.64.226.86.247.sslip.io/keycloak
- Navigate to Users section
- Create new user with username, email
- Set temporary password (user changes on first login)
- Assign roles: admin, manager, employee
- User receives email and joins organization
Via Self-Signup:
- Users visit signup page
- Select organization from list
- Create account with email/password
- Receive EMPLOYEE role by default
- Can be promoted by admin later
Assigning Roles
Roles are assigned in Keycloak and synced to Reclamia:
- ADMIN: Full system access
- MANAGER: Department oversight
- EMPLOYEE: Daily claim management
To change role:
- Edit user in Keycloak
- Update role assignments
- Role takes effect on next login
Department Assignment
In Reclamia admin console:
- Go to Organization Settings
- Select user
- Assign to department (Production, Quality, Maintenance, etc.)
- Department determines workload visibility
User Status
Users can be:
- Active: Can login and work
- Inactive: Cannot login (admin can reactivate)
- Pending: Invitation sent, awaiting response
Permissions by Role
ADMIN
- Create/edit all claims
- Manage all users
- Configure system
- Access all data
- Create business rules
- Configure AI agents
MANAGER
- Create claims
- Manage team claims
- View department data
- Create department rules
- Escalate claims
- Monitor SLA
EMPLOYEE
- Create claims
- Collaborate on assigned claims
- View personal dashboard
- Cannot manage other users
- Cannot access admin
Deactivating Users
When employee leaves:
- Go to Keycloak Admin Console
- Find user
- Mark as inactive or delete
- Cannot login anymore
- Previous claims remain in system for history
Next Steps
