What is Reclamia?
Reclamia is an AI-powered claims management platform designed for industrial, manufacturing, and other organizational operations. It streamlines how teams report, track, and resolve operational issues, safety incidents, logistics problems, maintenance requests, and other concerns.The Problem We Solve
Operational teams face constant challenges:- Quality issues that need immediate documentation and resolution
- Safety incidents requiring rapid incident management and compliance
- Logistics issues causing supply chain disruptions
- Maintenance problems impacting system uptime
- Multiple systems and siloed information preventing collaboration
- Prolonged resolution times
- Repeated problems
- Compliance risks
- Lost operational insights
How Reclamia Works
Reclamia unifies claims management across your entire organization with three core capabilities:1. Intelligent Capture
Multiple input methods for flexibility:- Text claims: Detailed written descriptions from any device
- Voice claims: Quick on-site recording with automatic transcription
- Image claims: Photo or screenshot upload with automatic text extraction
- Categories (Quality, Safety, Logistics, Maintenance)
- Priority levels (Low, Medium, High, Critical)
- Root cause prediction
- Automatic routing to appropriate departments
2. Real-Time Collaboration
Team workflows that accelerate resolution:- Assign claims to team members instantly
- Add comments with @mentions for quick communication
- React with emojis for lightweight feedback
- View complete activity history and changes
- Attach evidence files and documentation
- Escalate claims when needed
- Track all changes in audit logs
3. Smart Automation & Insights
SLA tracking & compliance:- Automatic deadline calculation based on priority
- Status indicators (On-time, At-risk, Overdue)
- Escalation warnings before breaches
- Compliance metrics dashboard
- Dashboard with key performance indicators
- Team workload tracking by department
- Trend analysis over time
- Root cause analysis
- Custom reports and CSV/PDF export
- AI chat assistant for instant insights
- Query claims using natural language
- Automated suggestions and recommendations
- Knowledge base integration for context-aware responses
Key Business Benefits
| Benefit | Impact |
|---|---|
| Faster Resolution | 50% reduction in claim resolution time through automation |
| Better Accuracy | AI classification reduces categorization errors by 80%+ |
| Improved Compliance | Real-time SLA tracking ensures regulatory compliance |
| Team Efficiency | Collaboration features eliminate back-and-forth emails |
| Data-Driven Decisions | Advanced analytics reveal patterns and prevent recurring issues |
| Reduced Downtime | Quick issue reporting means faster fixes and less impact |
| Enhanced Visibility | Management insights into team performance and workload |
Who Uses Reclamia
Reclamia serves multiple roles across organizations:For Employees
- Quick and easy way to report issues
- Multiple input methods (text, voice, image)
- Transparency on claim status
- Collaboration with teammates
For Managers
- Team workload overview
- SLA compliance monitoring
- Performance metrics and insights
- Escalation handling
- Department-level automation
For Administrators
- Organization-wide configuration
- User and role management
- Custom categories and SLA policies
- Business rules and automation setup
- AI agent configuration and knowledge base
Core Use Cases
Quality Management
Report defects with photos, automatic categorization, and root cause tracking to prevent recurring issues.Safety Incident Management
Rapid incident documentation with automatic escalation based on severity, ensuring compliance and team notification.Logistics Support
Track shipment issues, supplier problems, and delivery delays with automated routing to logistics teams.Maintenance Scheduling
Equipment problems captured with photos and descriptions, automatically routed to maintenance specialists with historical context.Cross-Functional Coordination
Complex issues that span multiple departments with built-in escalation and collaboration workflows.Platform Architecture
Reclamia consists of three integrated layers:User-Facing Interface
Web-based platform accessible to all team members for creating and managing claims, with mobile-responsive design.AI Intelligence Layer
Automatic classification, transcription, OCR, and AI-powered chat assistant for intelligent insights.Enterprise Foundation
Enterprise authentication (SSO/Keycloak), role-based access control, data security, audit logging, and multi-organization support.Next Steps
- First time? Start with Quickstart for a complete setup guide
- Want to learn features? Check out Core Workflows
- Need to configure? Visit Administration
- Ready for AI? Explore AI Layer