Skip to main contentGeneral Questions
Q: What is Reclamia?
A: AI-powered claims management platform for manufacturing operations.
Q: Who uses Reclamia?
A: Employees report issues, managers oversee teams, admins configure system.
Q: Does it replace email and tickets?
A: Yes - unified claims, comments, notifications, SLA tracking in one place.
Technical Questions
Q: Can I login with my corporate credentials?
A: Yes - via SSO/Keycloak. No separate passwords needed.
Q: How does AI work?
A: Analyzes text/voice/image to suggest category, priority, root cause.
Q: Can I override AI classification?
A: Yes - click to change. Your correction trains the AI.
Q: How is my data secured?
A: Keycloak authentication, role-based access, encrypted storage, audit logs.
Workflow Questions
Q: How do I create a claim?
A: Click “New Claim”, select text/voice/image, add details, submit.
Q: What’s an SLA?
A: Service Level Agreement - deadline to resolve the claim.
Q: What do status colors mean?
A: Green=OK, Yellow=At-risk, Red=Overdue.
Q: Can I assign to someone?
A: Yes - click “Assign to” and select team member.
Admin Questions
Q: How do I add users?
A: In Keycloak Admin Console, create user and assign roles.
Q: How do I change SLA deadlines?
A: Admin Console → Organization → SLA Policies.
Q: Can I customize categories?
A: Yes - Admin Console → Categories.
Next Steps
