Skip to main contentRoot Cause Analysis
Reclamia tracks the root causes AI assigns to claims. Over time, patterns emerge showing systemic issues.
Use cases:
- “Sensor calibration” appears 7 times → automate calibration
- “Training gap” in safety → implement training program
- “Supplier quality” repeated → change suppliers
Repeat Issue Identification
The system flags claims that appear repeatedly:
- Query: Find all claims with same category + similar description
- Pattern analysis: Group similar issues
- Trend line: How often occurring and changing
Example:
- Conveyor belt tension issues: 5 times in 6 months
- Solution: Automated tension monitoring prevents future occurrences
Deep analysis by claim type:
- Volume trends
- Average resolution time
- SLA compliance by category
- Most common causes
- Seasonal patterns
Department Efficiency
Compare departments on:
- Claims per person (productivity)
- Average resolution time (speed)
- SLA compliance (reliability)
- First-time fix rate (quality)
Benchmarking
Compare your organization against:
- Previous periods (trending)
- Other departments
- Industry standards
- Best practices
Using Analytics
Weekly Analysis
- Review top 3 issues
- Check SLA trends
- Identify quick wins
Monthly Deep Dive
- Root cause analysis
- Category performance review
- Department comparison
- Staffing needs
Quarterly Strategic
- Major trend analysis
- Process improvement plans
- Hiring/resource decisions
- Capability investments
Next Steps
