Knowledge Base Overview
The knowledge base is a central repository of documentation that:- Trains AI assistants
- Prevents re-learning past solutions
- Guides team members
- Improves AI accuracy
Knowledge Base Content
Standard Operating Procedures
- Manufacturing processes
- Safety protocols
- Equipment operation
- Emergency procedures
Troubleshooting Guides
- Common equipment issues
- How to diagnose problems
- Step-by-step solutions
- When to escalate
Historical Resolutions
- Past similar claims
- Solutions that worked
- Lessons learned
- Best practices
Reference Materials
- Equipment specifications
- Supplier information
- Standards compliance
- Contact directories
Adding Documents
- Admin Console → Knowledge Base
- Click “Upload Document”
- Choose file (PDF, Word, markdown)
- Add metadata:
- Title
- Department (Quality, Maintenance, etc.)
- Category (Procedure, Guide, Reference)
- Tags (for search)
- Save
Bulk Import
For large content uploads:- Prepare documents in folder
- Zip file collection
- Upload zip to Knowledge Base
- System extracts and indexes
- Organize by department
Document Management
Organizing Documents
- By department (Quality, Maintenance, etc.)
- By category (Procedures, Guides, etc.)
- By topic (Equipment, Safety, etc.)
- By date (chronological updates)
Version Control
- Keep one “current” version
- Archive old versions
- Note what changed
- Track last update date
Access Control
- Department can view own procedures
- Managers can view all
- Admins can view/edit all
- Some documents marked confidential
Search & Retrieval
- Full-text search
- Tag-based search
- Department filter
- Recently updated highlight
Knowledge Base Analytics
Track:- Most viewed documents
- Documents agents use most
- Search query patterns
- Knowledge gaps (searched but not found)
- Add missing documentation
- Update outdated content
- Identify training needs
- Improve AI performance
Keeping Knowledge Base Current
Monthly Review
- Update changed procedures
- Remove outdated content
- Add new learnings
- Fix broken links
Quarterly Audit
- Verify all procedures current
- Identify gaps
- Reorganize if needed
- Archive old versions
When Processes Change
- Update relevant documents immediately
- Notify team of changes
- Retrain AI if needed
- Add to changelog
Knowledge Base Impact
Good knowledge base results in:- ✅ Faster issue resolution
- ✅ Better AI classification
- ✅ Fewer repeated errors
- ✅ Improved team training
- ✅ More consistent processes