Skip to main contentCreating Departments
Departments organize your manufacturing teams and define how claims are routed.
Standard Departments
Default departments included:
- PRODUCTION: Manufacturing floor operations
- QUALITY_CONTROL: Quality assurance team
- MAINTENANCE: Equipment maintenance
- LOGISTICS: Shipping and supply chain
- SAFETY: Safety and compliance
- HR: Human resources
Adding Custom Departments
- Go to Admin Console → Organization
- Click “Add Department”
- Enter department name
- Assign department manager
- Configure SLA rules for department
- Enable department in system
Department Configuration
Manager Assignment
Assign one or more managers to oversee department:
- Primary manager: Main escalation point
- Backup manager: Coverage for absences
- Managers see all department claims
- Department metrics show in their dashboard
Department-Specific SLA
Set different deadlines per department:
- Safety claims: 4-hour response (higher priority)
- Quality claims: 8-hour response
- Maintenance claims: 12-hour response (may need parts)
- Logistics claims: 6-hour response
Team Members
- Assign employees to department
- Employees see only their department’s work
- Managers see all team members’ claims
- Capacity planning per department
Department Analytics
Monitor department performance:
- Total claims in department
- Average resolution time
- SLA compliance rate
- Workload per person
- Category breakdown
- Trend analysis
Department Hierarchies
For larger organizations, create hierarchies:
- Parent department: Production
- Sub-department: Line 1
- Sub-department: Line 2
- Sub-department: Line 3
Claims flow to most specific department.
Next Steps
